Customer Service Officer
- Posted by: havina
- Chuyên mục : Tuyển dụng
1. General information:
Job type: Full-time permanent
Job level: Staff
Report to: Centre Manager
Location: Hanoi/Vinh Phuc
2. Job description
• Efficient & high quality implementation of sales and customer care at the centre.
CSOs are responsible for sales of an area given by Centre Manager and for customer care to all internal and external customers.
At all time CSOs should know and be able to report on all aspects of the
responsible areas related to sales and customer service efficient and high quality
Communicate well with other CSOs and staff from other departments in the
centre including teachers, EFL admin staff, tea ladies, security guards and etc.
• Continuous Improvement
Identify opportunities to develop, improve and add value to HAVINA in line with the strategic goals of their centre(s) and the organization
• Centre and Customer Relations (CR) Support
Supporting the overall operation of your centre and the activities of the CR department
• Other duties assigned by the Centre Manager
3. Job requirement
• Vietnamese national
• Holder of Bachelor’s degree preferably in Foreigner Languages or Foreign Trade
• Be proactive, interpersonal, detail-oriented
• At least one year experience in the same position in FMCG companies is an
advantage (regardless of industry)
• Excellent written and verbal communication skills, both in English and
• Proven selling and persuasive skill
• Computer literacy – MS office applications (Word, Excel, PowerPoint, Outlook).
4. How to apply
Interested candidates are invited to apply via email to Ms. Thu Huong: email@example.com
- Your application should include a cover letter, your updated CV in English, your current photo and scanned copies of your BA/MA degrees.
- Only short-listed candidates will be contacted.
Application closing date: July 30th, 2016